Policies

• No pets. Service animals are not pets, and they are welcome as Florida law (section 413.08) provides.
• No smoking or vaping anywhere on the property, indoors or out.
• No parties or events. The number of guests staying is the number on your booking, up to six.
• Quiet hours are from 10 PM to 8 AM. The neighbors are families, and sound carries over water.
• No speakers or amplified music outdoors, at any time, including on the porch, by the pool and from your own portable speakers.
• Two cars at most, both in the driveway, visitors' cars included. No parking on the street at any time.
• Put trash and recycling in the bins beside the house and leave the bins where they are. We take them to the curb by 7:00 AM on collection mornings, Tuesday and Friday, and bring them back the same day, as the Village requires.
• Nobody swims alone, and children stay with an adult at the pool at all times.
• Keep the pool gate locked whenever nobody is using the pool.
• If a child under 6 is coming, tick the box when you request your dates (or in your stay guide), so we can make sure the pool safety features are in place.

Once a reservation has been accepted and confirmed, a cancellation can only be made in accordance with the terms below:

• If the reservation is cancelled thirty (30) days or more prior to the arrival date, one hundred percent (100%) of the rental amount will be refunded.
• If the reservation is cancelled fourteen (14) or more days, but fewer than thirty (30) days, prior to the arrival date, fifty percent (50%) of the rental amount will be refunded.
• There are no refunds for reservations cancelled within fourteen (14) days of the arrival date.
• Early departure does not warrant any type of refund.

A reservation is confirmed by Palmetto Bay Getaway LLC once we have accepted your dates and your first payment has cleared. That first payment is part of the booking total; the refundable security deposit is separate and is described below.

• Booked thirty (30) days or more before arrival: fifty percent (50%) of the booking total at booking, and the balance thirty (30) days before arrival.
• Booked less than thirty (30) days before arrival: the booking total in full at booking.
• A refundable security deposit of $1,000 is charged with the final payment, or at booking when the booking total is paid in full at booking. It is refunded within seven (7) days after check-out, less the cost of any documented damage to the property or its contents.
• Payment is made by a major credit card on a secure checkout page. We never ask for card details by email or by telephone.
• If we cannot accept your reservation, everything you have paid is refunded immediately.
• No stay begins until payment has cleared in full. If a payment is late or a card is declined, the reservation may be cancelled and anything already paid is treated under our cancellation policy.

We want everyone to feel welcome here, including guests with disabilities. This is how we handle service animals, requests for adjustments, and what the house can and cannot offer.

Service animals

• Service animals are welcome, as Florida law (section 413.08) provides. Our no-pets rule does not apply to them, and there is no pet fee or any other charge.
• We will not ask about your disability, ask for documents or certificates, or ask the animal to show its task.
• The animal must stay under your control, be house-trained, and not be left alone in the house.
• Please let us know it is coming when you request your dates, so we can tell you about the yard and the pool gate.

Emotional support animals

Emotional support animals are not service animals under Florida law, so our no-pets rule applies to them.

Asking for an adjustment

• If something would make your stay easier (for example, moving furniture to widen a path, a shower chair, or a later check-in), tell us when you request your dates or as early as you can.
• We will talk it through with you and do what we reasonably can. What we agree to, we will do.
• We cannot make changes that are unsafe, that need building work, or that would cost more than is reasonable for a single home. If we cannot do something, we will say so plainly and suggest what we can do instead.

About the house

• Entrance: one small step at the front door.
• Inside: all on one level, with a single step down into the sunken living room.
• Bathrooms: one walk-in shower and one bathtub. Neither has grab bars.
• Pool: steps into the shallow end. There is no pool lift.
• Parking: a level driveway close to the front door.

If you have a question we have not answered, contact us before you book and we will answer honestly, with photos if they help.

If something goes wrong

If you feel we did not meet this policy, please tell us directly and we will put it right where we can. Nothing here limits any right you have under the law.